Citi Group Analista de Prevención Fraudes ATMs C04 

Mexico, Mexico City 

644875958

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Escolaridad: Licenciatura económico – administrativa titulado, pasante o trunco
• Experiencia mínima de 6 meses en monitoreo de ATMs
• Disponibilidad de horario para trabajar fines de semana, días festivos y turnos nocturnos.
• Actividades generales:
• Realizar un análisis robusto en cada una de las alertas generadas por los diferentes sistemas de prevención de fraudes, con el fin de identificar de manera oportuna la existencia de riesgo financiero.
• Establecer contacto con los clientes y realizar validación de información para prevenir el riesgo de pérdidas por fraude.
• Notificar al Supervisor los casos de posible riesgo, en los cuales no se logre la confirmación con el cliente.
• Efectuar bloqueos preventivos a aquellas cuentas que cumplan con los criterios de riesgo establecidos en el área.
• Identificar patrones de uso atípicos que generen un riesgo para nuestros clientes y para Citibanamex.
• Registrar en el sistema de gestión cada uno de los casos trabajados y la solución de los mismos.

Time Type:

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