JPMorgan Client Service Account Manager 

United States, Illinois, Chicago 

643713167

As an Operations Specialist US JPMC within the Trade and Working Capital Client Service Group, you will be responsible for managing and facilitating the unique and complex service needs of our Global Trades client base. You will use your communication and relationship management skills to ensure an exceptional level of client satisfaction. You will be the primary point of service contact for each client within your assigned portfolio, servicing Letter of Credit requests, researching and resolving customer inquiries, reviewing account documentation, and managing internal project initiatives. Over time, you will be expected to identify products and services that may benefit clients and improve overall relationship profitability.

Job responsibilities:

• Negotiate new or existing transactions with clients, external legal advisors, banking and credit teams supporting Standby Letter of Credit Transactions
• Work independently and act as escalation point for complex issues to structure and resolve customer requests.
• Manage dedicated Standby Letter of Credit client portfolio having frequent interactions with internal/external clients, working with various areas of the bank for client resolution
• Ensure timely follow-up with clients, and be accountable for client satisfaction
• Provide guidance and training to team members based on knowledge of Trade products and services focusing on Standby Letters of Credit
• Serve as a liaison between the Relationship team, Operations, Treasury Management, Sales and Implementations to provide the best service to the client, your department, and the firm
• Structure and negotiate Standby LC text proficiently in accordance with procedures while mitigating risk to the bank and client.
• Prioritize daily workload to maximize productivity utilizing time management and organizational skills
• Create and maintain new and existing policies, procedures, and practices
• Project a confident and professional presence to our clients, other bank departments and the community

Required qualifications, capabilities and skills:

• 5+ years experience in Trade Finance / Letters of Credit
• Robust background working as advisor negotiating and structuring agreements supporting Letters of Credit
• College degree, or equivalent work experience
• Strong focus on client satisfaction and building excellent relationships with customers
• Excellent communication skills with strong organizational and multi-tasking abilities
• Comfortable working within tight deadlines