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JFrog Associate Account Manager Customer Retention United States, Georgia, Atlanta 643607277
24.04.2025
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As an Associate Account Manager, Renewals Specialist in JFrog you will...
- Provide direct administrative support for renewals and service to Account Executives to ensure ongoing customer satisfaction.
- Perform routine account servicing tasks for a targeted book of business, including renewal processing, quote generation, SF updates, tracking invoicing, and addressing Back Office tasks.
- Own and execute a portfolio of renewal contracts in an assigned territory.
- Manage the renewal process with customers, including renewal quotes and opportunities, collaborating with Customer Success, Finance, Legal, Deal Desk, and Sales teams to ensure contract accuracy.
- Ensure all renewals occur on time.
- Maintain and update Salesforce for the assigned book of business.
- Communicate with customers or their liaisons to ensure proper processing of designated renewals.
- Prepare renewal quotations, invoices, and notifications.
- Act as a bridge between Sales, Finance, and Customer Success.
- Identify growth opportunities by building strong customer relationships and providing insights that enhance future business outcomes.
- Minimum of 2 years of related experience.
- Exceptional time management skills, attention to detail, and the ability to prioritize effectively.
- Proven problem-solving abilities, especially in managing routine account servicing tasks and tight deadlines.
- Strong proficiency in MS Office (particularly Excel, Word, and PowerPoint).
- Excellent verbal and written communication skills.
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary range between $84,000 to $94,500. Base salary will be based on your skills, qualifications, experience and location.
- Additionally, this role may be eligible for discretionary bonuses or commission payments.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
- JFrog embraces hybrid work: 3 days in office / 2 days remote.
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