EY PAS Business Analyst - Client onboarding 

India, Karnataka, Bengaluru 

643413476

Education-Any Bachelor's Degree.MBA and agile/scrum exposure desirable

Experience-Minimum 1-3+ years of work experience for a Staff in a functional/techno-functional role supporting product development and/or client implementation. Preferred mobility Managed Services, Integrated mobility technology, mobility service provider or vendors.

The People Advisory Services (PAS) mobility offering is a sub service line of Tax focused on helping clients manage risks, complex compliance, and reporting requirements inherent in deploying a globally mobile workforce.

Job description:

As a Business Analyst (client configuration & engagement onboarding), you will be responsible to execute the end-to-end onboarding process/implementation activities for new clients, manage and oversee the configurations to meet client specification.

Key responsibilities:

• Collaborate with business SMEs and product managers to determine operational objectives and gather functional requirements including information/data sources, evaluating output requirements and formats.
• Analyse and evaluate existing processes, systems, and workflows to identify areas for improvement and write specifications and work with SMRs in translating business needs as Business Requirement Documents (BRD, FRDs etc), construct workflow charts, wire frames and diagrams to be consumed by Technology team for solution realization.
• Develop business cases and client specification documents (CSD) for proposed solutions.
• Work with development team to design and document business processes, workflows, and system requirements.
• Review user stories to ensure the proposed design/solution meets the business requirement.
• Review the QA test cases and perform Functional and UAT testing.
• Create end to end test scripts, create test cases and test plans, training materials, support product testing, bug identification and documentation, conduct UAT training for internal and client teams.
• Acknowledge and analyse feedback received during UAT. Fix data/configuration issue. Triaging of feedback with development team and work with them for implementation/fixing bugs.
• Review change requests/new requirements and conduct GAP and impact Analysis.
• Conduct/participate in briefing sessions with engagement teams on onboarding process.
• Collaborate with client contacts to gather client onboarding data and understand their specific requirements for configurations.
• Collaborate with technical team for tenant creation and tech configurations.
• Perform functional configurations in system in collaboration with engagement teams and manage various implementation activities like user onboarding, data mapping and data migration.
• Conduct thorough testing of configured solutions to ensure they meet client requirements and are free from defects.
• Assist clients with troubleshooting issues related to product configuration, provide timely resolutions and support. Handle risks and delays during onboarding process.

Skills requirement:

• Proven experience as a business analyst or onboarding/configuration POC or similar role, preferably in a corporate environment or consulting firm. Migration/transition experience will be an added advantage.
• Ability to quickly learn and understand new technology.
• Strong working knowledge and understanding of technology tools such as – ServiceNow, ADO, Excel (Advanced), Word, Visio
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make sound decisions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Flexibility to adjust to multiple demands, shifting priorities, manage ambiguity and rapid change.
• Cross cultural awareness and sensitivity with ability to adapt work styles to interact with both internal and client team members.
• Ability to build and maintain good working relationship across many different functions and organization levels.
• Demonstrated experience in documenting technology/transition steps.

What we offer

We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.