Amazon Data Center Technician DCO Operations 

United Kingdom, England 

642799319

Key job responsibilitiesProblem Solving
- Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently
- Escalation point and technical troubleshooter for all Systems and Network hardware problems
- Escalating to senior technicians and management as needed/requiredTechnical:
- Troubleshoot technical issues on various platforms ranging from Systems through Networking
- Remediation of physical layer outages, both Systems & NetworkOperations:
- Adhere to security and safety best practices in the data center
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data Center point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
- Engage with Remote Hands & EyesMentoring:
- Share knowledge and help educate less technical staff on the best practices related to all service owner issuesMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.About the team
AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

* This position also has a physical component requiring the ability to lift & rack equipment up to 18 kilos; it may require working in cramped spaces or in elevated locations while adhering to Health & Safety guidelines.
Position is shift based and involves working in a shift rotation to ensure 24x7 coverage.

- Remote Access: Console routers, IPMI, BMC
- Network Equipment Installation and troubleshooting
- Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
- Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
- Experience with Excel and the ability to manipulate data and create necessary charts and diagrams
- Participated in Project Management
- Experience or Knowledge of AWS products: EC2, EBS, S3 etc.
- Scripting: Bash, Python, Perl, Ruby (or programming languages)