Tesla Roadside Tyre Dispatcher 

Australia, New South Wales, Sydney 

642363205

• Provide highest level of verbal and written communication to the Roadside Tyre and Customer Support teams.
• Coordinate service with Roadside Tyre technicians in urgent and non-urgent situations when needed.
• Work in a creative and pro-active manner to resolve customer flat tyre events using the resources at your disposal.
• Strategically manage our loaner wheel assets to support the roadside tyre team and our roadside partners, ensuring they are placed in areas to efficiently respond to roadside requests.
• Accurately manage job information and requests into dispatch operations and customer relationship management systems.

Expectations

• Ability to multi-task effectively.
• Provide highest level of verbal and written communication.
• Exceptional ability to prioritise and act with urgency where required.
• Strategic Mindset with attention to detail.
• Driven and self-sufficient.
• Responsible for adherence to KPI’s in:
• Response times.
• Event capture rates in region.
• Utilisation rate of resources.
• Payment acceptance and collection.
• Loaner wheel resolution rates.

• Minimum 2 years of relevant work experience.
• Excellent written and oral communications skills.
• Roadside or fleet dispatching experience is preferred.
• Ability to prioritize effectively and handle shifting priorities.
• Flexible schedule: this team runs outside of normal working hours to accommodate our customer’s needs.
• Experience using Dispatch Management Systems, and MS Office Suite.
• Understanding of basic automotive knowledge related to chassis and wheel and tire repair/replacement.
• Ability to follow oral and written instructions with attention to detail.
• Willingness to learn new and innovative automotive technologies.
• Establish and maintain positive, cooperative, working relationships.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work in a team-based environment and achieve common goals