EY Senior Legal 

Kazakhstan, Almaty 

641684190

AIOps, Observability & Continuous Service Improvement (Primary Focus):

• Design and implement observability solutions enterprise-grade AIOps solutions using IBM Watson AIOps, Splunk ITSI, Dynatrace, and Datadog
• Integrate AIOps platforms with ITSM, CMDB, and DevOps pipelines to enable intelligent operations and automation.
• Integrate AIOps platforms with ITSM tools (ServiceNow, BMC), CMDB, and DevOps pipelines to enable intelligent automation
• Develop ML-driven monitoring frameworks for logs, metrics, and traces using OpenTelemetry, Prometheus, and Grafana
• Implement predictive incident management with anomaly detection, event correlation, and automated root cause analysis
• Design real-time operational dashboards and alerting systems to improve MTTR and service reliability
• Lead Continuous Service Improvement (CSI) initiatives to enhance service quality, performance, and reliability.
• Analyse incident trends, service metrics, and customer feedback to identify and implement improvement opportunities.
• Establish KPIs, SLOs, and SLAs to measure and improve service performance
• Collaborate with stakeholders to implement process improvements and automation across IT operations.

FinOps & Cloud Cost Optimization (Secondary Focus):

• Develop and implement FinOps frameworks for AWS, Azure, and GCP environments
• Collaborate with finance, engineering, and operations teams to align cloud usage with business and budgetary goals.
• Provide insights and recommendations for cost-saving opportunities across multi-cloud environments.
• Develop dashboards and reports for cloud spend visibility, forecasting, and anomaly detection.
• Assist in budgeting, chargeback/showback models, and cost allocation strategies.
• Advise clients on cloud financial governance and cost-efficient architecture design

Client Engagement, Advisory & Consulting Competencies

• Act as trusted advisor to C-level executives on AIOps and FinOps transformation roadmaps
• Lead solution presentations, workshops, and proof-of-concepts for client engagements
• Develop business cases and ROI analyses for AIOps and FinOps initiatives
• Translate technical capabilities into measurable business value propositions
• Proven experience in client-facing advisory roles
• Excellent stakeholder management and executive communication skills
• Ability to translate technical concepts into business value
• Strong problem-solving and analytical thinking

Thought Leadership & Practice Development

• Create whitepapers, case studies, and best practice guides for AIOps and FinOps
• Mentor team members and contribute to practice capability development
• Stay current with emerging trends in Generative AI for IT operations (GenAIOps) and MLOps

Required Skills & Experience:

• 12–15 years of experience in IT Operations, Monitoring, or Cloud Infrastructure.

Hands-on expertise in:

• AIOps Platforms: IBM Watson AIOps, Splunk (Core & ITSI), Dynatrace (Davis AI), Datadog
• Observability Stack: OpenTelemetry, Prometheus, Grafana, ELK
• Cloud & FinOps Tools: AWS Cost Explorer, Azure Cost Management, CloudHealth, Kubecost
• Strong understanding of AIOps principles: event correlation, anomaly detection, RCA, automation.
• Solid experience in FinOps practices, cloud cost optimization, and financial governance.
• Familiarity with cloud platforms (AWS, Azure, GCP) and hybrid environments.
• Proficiency in scripting (Python, Shell, PowerShell) for automation and integration.
• Knowledge of ITIL, DevOps, and Infrastructure as Code (IaC).

Preferred Certifications (Minimum 2):

• IBM Certified Specialist – Watson AIOps
• Splunk Core Certified Power User / Admin / ITSI
• Dynatrace Associate / Professional Certification
• Datadog Certified Monitoring Professional
• FinOps Certified Practitioner
• ITIL v4 Foundation

Education & Requirements:

• Bachelor's or Master's in Computer Science, Data Science, or related field
• MBA preferred for consulting roles
• Willingness to travel for client engagements