JPMorgan Client Service Analyst 

United States, Pennsylvania, Philadelphia 

641553999

As a Sales Support Associate in Healthcare Payments, you will play a crucial role in assisting the sales team to meet revenue goals by ensuring a smooth client onboarding process. You will balance client needs with firm policies, demonstrating excellent attention to detail and clear communication to provide an outstanding customer experience.

Job Responsibilities:

• Support Sales and Account Management teams in achieving annual revenue targets.
• Develop a thorough understanding of InstaMed solutions, products, and processes.
• Collaborate with internal and customer stakeholders, including C-suite executives, to complete enrollment materials.
• Review, submit, and initiate contracts for underwriting and implementation.
• Manage maintenance tasks for incoming account requests.
• Resolve customer escalations and provide timely updates to stakeholders.
• Maintain accurate documentation of all relevant activities.

Required qualifications, capabilities, and skills:

• Strong interpersonal skills and ability to build relationships with internal stakeholders.
• Creative problem-solving skills and the ability to think strategically.
• Quick learner with the ability to articulate InstaMed’s value proposition.
• Sound judgment in setting expectations and managing sensitive situations.
• Excellent organizational skills for managing daily tasks and follow-ups.
• Experience in a customer-facing role.

Preferred qualifications, capabilities, and skills:

• Experience in healthcare technology.
• Proficiency with Salesforce.
• Bachelor’s degree or higher.