Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years of experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience.
Several years of experience working on technical projects related to Power Platform.
Full proficiency in English.
Preferred Qualifications:
Several years of experience working in a customer-facing role (e.g., internal and/or external) working
Technical Certification in Power Platform or Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
Technical experience and knowledge in Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Proficient in Power Platform or competitive technologies or in pro dev languages such as .NET, Java.
Responsibilities
Customer Centricity
Understand customers’ overall Business and IT priorities and success measures to build low code (Power Platform) applications including Power Platform governance capabilities, DevOps processes, line of business and AI integration opportunities. Acts as the voice of the customer by driving new feedback into engineering, insights on usage and application patterns.
Help accelerate solution delivery through Architectural Reviews, Proof of Concepts (POCs)/Minium Viable Products (MVPs) applications and setting up environments. Support customer skilling by making skilling recommendations or delivering technical discussions, workshops, and other cloud readiness activities. Ensure that solution exhibits performance, security, scalability, maintainability and reliability upon deployment.
Business Impact
Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help customers get value from their Microsoft investments.
Resolution of Customer Blockers - Identify resolutions to customer blockers by leveraging subject matter expertise and use internal Microsoft processes for escalations to support and engineering.
Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations.
Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
Technical Leadership
Learns new technologies or services that are aligned to customer needs, product offerings in Power Platform, Azure Logic Apps, Azure API Management (APIM), etc. and general low code development practices.
Leverage application accelerators (aka. application templates) with customers to help drive accelerated deployment and development.
Ensure governance and security is being setup appropriately for customers to enable more of the enterprise developers and citizen developers on the Power Platform and cloud integration.
Shares ideas, insights, and strategic technical input with technical teams and internal communities. Participates in external technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons).