Juniper Resident Network Engineer Staff 

United States, California 

640332470

Resident Network Engineer

You will be responsible for working side-by-side with supporting the customer's operations.

The Resident Engineer is an integral part of our mission within the enterprise sector, providing pre & post-sales support of Juniper Networks products. You will be part of a customer account that has experienced high, steady growth over the past few years. As an Extended Expertise Engineer, you will be the trusted advisor to our customers working on-site supporting our mission to help them quickly and completely adopt the Juniper portfolio of products. This is a highly technical role, and you will develop and maintain expert-level skill sets on our products and solutions deployed within the customer's environment.

Role Responsibilities:

• To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable.
• To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Troubleshoot equipment and network problems and open and track JTAC cases to resolve problems on pre- and post-production issues.
• To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution
• To produce a written summary report of the status of Design projects, equipment and network problems regularly to the Customer
• To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
• To train the Customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products
• To assist the Customer in developing Network Operating and Equipment Operating Procedures
• Support the production environment of Juniper products within the Customer infrastructure
• Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer Juniper Business Use Only
• The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

Required Background Qualifications:

• Minimum 6 years of design, implementation, and operational experience in large-scale IP networks.
• JUNOS CLI experience.
• Must have large-scale experience with Juniper hardware (MX, EX, QFX and MIST products)( QFX5700, QFX5120, EX9200, EX4400/EX4300 )
• EVPN-VXLAN Campus & Data Center Juniper switching fabric (spine-leaf and ESI-LAG collapsed core) experience
• Apstra experience in configuring, managing switching fabrics
• SRX high-end/mid-range/branch experience (FW policy, IPS, IPSec VPN, HA clustering)
• Good verbal and written communication, and documentation skills
• Mist Wired Assurance experience helpful but not the same priority as Apstra for configuration/management of QFX5700/QFX5120s
• Experience with core routing BGP, OSPF protocols.
• Experience with supporting BNG PPPoE, RADIUS, Policy Control and Enforcement, QoS
• Experience with design and/or deployment of routing and switching products within the Customer infrastructure.
• Mist-wired assurance ideal
• SSL FP (forward proxy)
• EWF (enhanced web filtering)
• Experience with IDP (Intrusion Detection and Prevention)
• Ability to communicate effectively in crises with all levels of an organization from Engineering/Operations to CIO/CISO audiences.
• Ability to refine and translate complex requirements and execute best practice solutions.
• Assisted with major network upgrades, maintenance windows, and changes in the customer network.
• Strong customer interface and presentation skills.
• Customer education – TOI’s and Lunch & Learns.
• Other tasks and duties as needed to support the customer and/or business
• Expert-level Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus.

Minimum Salary: $149,600.00

Maximum Salary:$215,050.00

The pay range for this position is expected to be between $149,600.00 and $215,050.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.