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Apple Product Support Engineer Wallet & Apple Pay United States, California, Sunnyvale 640283603
01.08.2024
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Description
YOUR KEY RESPONSIBILITIES INCLUDE:Being the subject matter expert for assigned Wallet & Apple Pay products, services, or technologiesPartnering with Product Readiness during the development phase to identify potential issues, forecast support requirements, and streamline Advisor workflow and customer journeys
Minimum Qualifications
- Bachelor’s Degree or 4+ years of related experience in customer support or technical support field
- Familiarity with Apple apps and ecosystem, digital wallets, and contactless payment systems
- Outstanding written, verbal, and interpersonal communication and presentation skills to all levels of an organization
Preferred Qualifications
- Able to multitask and prioritize ongoing responsibilities with business critical product launches and technical escalations in a fast-paced environment
- Skilled at leveraging data collection, analysis, and reporting to make strategic recommendations and decisions
- Demonstrates talent for filtering and distilling relevant information from technical teams to broader audiences to make difficult concepts easy to understand
- Consistently gauges and re-assesses support impacts and advocates for the needs of our customers and Advisors
- Enjoys building and maintaining relationships with cross-functional partners, is willing to ask them for help, and seeks to learn from their wisdom and expertise
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $87,300 and $160,700, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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