JPMorgan Technology Support III Exchange Engineer 

Singapore 

640146710

As a Technology Support III team member in Employee Platforms, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
• Create and update high-quality, production-ready mechanisms that engender management of Exchange infrastructures (M365 and on-prem) and SMTP Email Gateway appliances.
• Identify opportunities to automate remediation of recurring issues and improve overall operational stability of software applications and systems.
• Manage process of migrating from one instance to another (cloud uplift).
• Collaborate with team members in establishing strategic direction for
• Ensure compliance with best practices and country policies/standards for architecture, process, security, and quality assurance.
• Provide support in managing engagements with vendors and managed services.
• Lead evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Engineering or equivalent.
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Possess knowledge in shell scripting, including PowerShell, Exchange/M365 online shell scripting, CSOM, and .NET
• Demonstrate in-depth understanding of setting up Exchange infrastructure, configuring SMTP Email Gateway appliances, deploying solutions/infrastructure, and performing pave/repave operations
• Expert in designing and supporting Exchange. This includes DL, Shared Mailbox, ownership, security, delegation
• Experience in using application platform monitoring tools

Preferred qualifications, capabilities, and skills

• Expertise in using Migration and Monitoring tools
• M365 / Azure Certifications