Qualcomm Network Telephony Engineer Senior 

China, Shanghai 

639129305

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

General Summary:

• Professional Qualifications

• Excellent customer service skills and positive attitude are a must

• Must be self-motivated and have eagerness to learn and want to succeed.

• Good English verbal, written, and phone skills are required.

• Ability to effectively communicate within all levels of the organization.

• TEAMS Phone system Technical Qualifications:

• Required: MS-700 “Microsoft 365 Certified: Teams Administrator Associate” or equivalent skills and experience

• Strongly preferred: MS-721 “MS 365 Certified: Collaboration Communications System Engineer Associate”

• Experience deploying, supporting, and troubleshooting TEAMS phone system, and/or other Cloud-based IP-PBX systems.

• Strongly preferred: Experience designing, deploying, supporting, and troubleshooting (cloud-based) Contact Center solutions, such as Webex Contact Center (WxCC), such as related to agent profiles, IVR (Interactive Voice Response) and call-flows. Experience with generational AI would be great.

• Experience capturing and telecommunication protocol-level analysis, including SIP, ISDN, E1/T1.

• PowerShell, Azure-cloud skills, PowerBI and related knowledge preferred

• Must have knowledge of Teams Direct Routing (SBC) architecture and solution, deployment methodologies, best practices, and troubleshooting. Preferred: Ribbon SBC knowledge.

• Great to have: Experience using Poly phone devices with Teams Phone system, deployment, best practices, and troubleshooting.

• Experience deploying and configuring Teams audio, video, and telephony solutions as well as integration with Office 365 Unified Messaging

• Demonstrate Tier-3 configuration and troubleshooting expertise on MS Team phone system that integrates with Cisco CUBE components, Webex Client, CTI Route Point, SIP Trunking, End User Administration, Route/Translation Patterns (Dialplan), etc.

• Must be able to talk about Teams and Office 365 Platform Services across all organizational levels (Technical, PM and management)

• 8+ related working experience preferred.

Minimum Qualifications:

• 4+ years of IT-related work experience with a Bachelor's degree.

7+ years of IT-related work experience without a Bachelor’s degree.

Physical Requirements:

• Frequently transports and installs equipment up to 20 lbs.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.