Amazon Solutions Reliability Engineer Selling Partner Services 

United States, California, San Jose 

638572952

Key job responsibilities
* Have the ability to learn technical concepts quickly with a strong sense of urgency
* Have enthusiasm for working in a fast paced, rapidly changing environment
* Be a creative problem solver, who is passionate about innovation and customer experience
* Have a diverse background in related AWS technologies
* Have strong written and oral communication skills
* Can deal with ambiguity; work with minimum supervisionA day in the life
* Dive Deep troubleshooting, diagnosing, and resolving problems across various technologies to perform root cause analysis
* Create and update engineering or customer-facing documentation
* Develop runbooks, or build tools, used by customers or other Support Team members
* Identify customer pain points, raising concerns with engineering, to implement support improvement opportunities
* Completing projects to improve API solutions reliabilityAbout the team
Solutions Reliability Engineering SRE provides proactive quality focused responsibilities for our data products and to ensure customer confidence in our SP-API (Selling Partner API) developer experience.* Are you thrilled about automating repetitive technical tasks?San Jose, SJ, CRI

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Experience working with REST API based services
- Experience with REST web services, XML, JSON
- Experience using SQL-based relational databases

- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
- Experience using Git
- Knowledge of IT Support processes and SLA management
- Knowledge of OpenAPI specification and tools
- Automating DevOps tasks including CI/CD, infrastructure management, software testing, and production monitoring