Nvidia Hardware Network Products Customer Quality Engineer 

United States, California 

637190163

What you’ll be doing:

• Champion Customer Experience: Act as the bridge between NVIDIA’s internal teams (Product Management, Engineering, and QA) and our customers. Work directly with customers to define their quality requirements and ensure that their voices are heard and represented in the product lifecycle.

• Lead Quality Innovation: Drive forward-thinking, proactive quality programs that ensure the excellence of our network products. Build systems that anticipate and address potential issues before they arise, using a blend of analytics, predictive insights, and customer feedback loops.

• Own the End-to-End Quality Process: Take full ownership of customer-facing issues, from investigation to resolution. Your mission will include root cause analysis, troubleshooting complex network environments, and ensuring that customer escalations are turned into opportunities for long-term product improvements.

• Pioneering Testing Methodologies: Explore new and untested approaches for quality assurance in the network space. Whether it’s harnessing the power of AI to improve test automation, or designing novel stress-testing methodologies, you’ll be innovating on traditional QA techniques.

• Customer-Focused Product Development: Partner with product management and engineering teams early in the product lifecycle to ensure that quality is baked into every step of the development process. Help define quality metrics that align with customer expectations and ensure we deliver outstanding, reliable products.

• Create Customer-First Solutions: Be the "Customer Whisperer" by understanding the nuances of customer environments, workflows, and pain points. Collaborate cross-functionally to design solutions that solve problems before they impact customers.

What we need to see:

• Bachelor’s degree in computer science, Electrical Engineering, Networking, or related field (or equivalent experience).

• 5+ years of experience in customer quality engineering, network products, or technical support roles, preferably in a high-performance computing or networking environment.

• Hands-on experience with network hardware (e.g., switches, routers, NICs) and software (e.g., network operating systems, virtualization technologies, etc.).

• Experience with bug tracking and customer issue management systems

• Experience in quality assurance or customer quality engineering, particularly in networking, cloud, or enterprise-grade products.

Ways to stand out from the crowd:

• Background in quality automation and creating innovative test infrastructures, especially in networked systems.

• Experience with system-level debugging, performance tuning, and diagnostics in complex environments.

• Experience working directly with large enterprise clients, or managed service providers.

• Knowledge of AI-driven systems and their integration with network products.