Collaborate across the company to discuss product ideas with product managers, engineering and design (and sometimes legal and others) to gather input and requirements.
Write detailed Epics and User Stories (in Confluence) for new products, features, and functions and drive the share-out, collection of feedback and iteration on these Epics and Stories until they are well defined, including analytics goals/KPIs/metrics.
Drive consensus for the solution path selected for execution to best meet target launch timeframes and other business goals (cost, time to market, etc).
Write detailed requirements/tasks in Jira that break down these higher level Epics and User Stories into individual features/functions that can be delivered in a sprint
Draft wireframes, logic flows and other diagrams to aid in conveying product requirements along with making and delivering presentations
Assist in QA/Test and bug reporting not as a true QA tester but as a product owner testing out your own product, help review and prioritize critical bugs
Provide product demonstrations, final product overview presentations, and work with the product analytics team to highlight KPIs and understand overall product performance
Help manage backlog prioritization and sprint releases for your specific product area
Qualifications:
4+ years of recent, relevant experience as a Technical Account Manager/Solutions Manager/Solutions Engineer or related role
Solid technical background with hands-on experience in digital technologies
An ability to grasp customers’ needs and suggest timely solutions
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Comfortable with data analysis for reporting, large data sets, and data manipulation