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Tesla Online Sales Advisor Australia, New South Wales, Sydney 635379612
16.04.2025
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What You’ll Do What You’ll Bring
- To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
- Excite, engage and educate prospective customers and current owners through calls, emails or text and outbound events to educate them about Tesla’s product offering and answering questions
- Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI’s
- Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
- Ensure close and tailored communication with customers at all touch points.
- To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
- Effectively present and sell and support the delivery and installation the entire Tesla eco-system
- Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
- Ensure excellent customer service and individual solutions for our customer
- Help create, maintain and develop sales and delivery pipelines in line with expectations
- Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
- Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
- Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
- Perform additional responsibilities as assigned to meet business needs
- Manage any additional duties to support wider business requirements.
- Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership
- Experience in providing excellent customer service in a fast-paced environment.
- Confident in creating great conversations and relationships tailored to the customer’s needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
- Ability to thrive in a team-based environment and achieve common goals
- Great problem solving skills, and strong ability to take initiative and be proactive.
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Resilience, adaptability and a constant desire to develop
- Capable of working autonomously as well as in a team.
- Positivity, enthusiasm and a passion towards the mission of Tesla.
- Confident in learning and adapting to multiple technologies.
- Able to communicate, read, and write effectively in the English language on all levels
- Have the required language skills if required by our local markets
- Good knowledge of MS Office
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