JPMorgan Executive Director - Card Marketing Operations Leader 

United States, Delaware, Wilmington 

634904869

As an Executive Director - Card Marketing Operations Leader in Card & Connected Commerce you will lead a global team to transform marketing execution. You will collaborate with partners to design and implement campaign strategies, building the operational engine that drives billions in revenue. Your leadership will foster a culture of excellence, driving strategic thinking and process optimization across 40 products and 15 distribution channels.

Job Responsibilities:

• Inspire and develop a global team of 140 marketing professionals.
• Collaborate with senior marketing leadership and partners to align strategic roadmaps.
• Foster a high-performance culture of ownership, accountability, and continuous learning.
• Enhance service delivery, campaign execution, and customer satisfaction.
• Design and implement an operational transformation roadmap focused on process improvement.
• Partner with Marketing Transformation to automate workflows and marketing capabilities.
• Lead a team to deliver thousands of marketing assets across 15 distribution channels.
• Oversee project planning, requirements definition, and seamless transition from planning to execution.
• Implement governance and tools to improve resource allocation and cross-functional communication.

Required Qualifications, Capabilities, and Skills:

• Proven track record of building and leading high-performing teams.
• Catalyst for change with the ability to build trust and drive organizational transformation.
• Skilled in solving complex problems and creating actionable plans.
• Champion of continuous improvement and strategic execution.
• Natural collaborator and influencer with strong relationship-building skills.
• Minimum 15 years of progressive leadership experience in Marketing Operations.
• Experience managing large-scale global teams across diverse operational functions.
• Expertise in campaign management, marketing automation platforms, and workflow optimization.
• Strong understanding of marketing data, analytics, and performance measurement.
• Bachelor's degree required.