JPMorgan Site Ops - RTM Technology Support III 

United Kingdom, England, London 

634373198

Regional Technology Manager- EMEA

The RSO regional Technology Manager will report to the Global Operations Manager and be responsible for driving and managing services requiring hands and feet in the technology room such as installations, decommission, and information gathering activities. Part and parcel with all activities will be the responsibility for upholding global operating practices and firmwide controls including but not limited to media management, asset management, access control and room hygiene.

Notably, this role will including the coordination, planning, and onboarding of technology rooms associated with New office space build-out across the EMEA region.

Job responsibilities:

• Regional accountability for activities in their assigned technology rooms including but not limited to incidents, requests, programs, and initiatives.
• Support the build of new sites for JPMorgan Chase & Co. with input as a stakeholder into the design process and responsibilities around preparing the spaces for operations and formally accepting them into the operations portfolio.
• Visit each technology space every two years performing an inspection on control areas such as media management, asset management, access control and room hygiene. Document issues in WTS’s platform, Oversite, and remediate.
• Responsible for the overall lifecycle of hardware and media inclusive of its installation, ongoing support, decommission, storage, tracking, and destruction according the firms process and policies for technology asset destruction.
• Manage third party strategic vendor for technician dispatches and work within the RSO portfolio of technology rooms ensuring customer satisfaction and adherence to policies and procedures.
• Plan and execute internal initiatives focused on improving services and stability.
• Provider regular status updates on risks, accomplishments, and upcoming activities within the region.

• Drive continual service improvement both internally at JPMC and externally with vendors.

Required qualifications, capabilities and skills:

• Excellent problem solving skills
• Working knowledge of technology room components, connectivity, architectures, and operational process
• Strong customer service skills
• Strong analytical, prioritization, and decision-making skills
• Excellent vendor management skills

• Ability to travel to JPMC offices in region. Estimated 25% depending on activity within the region.

Preferred qualifications, capabilities and skills

• College degree in related technical/business areas or equivalent work experience
• Proven track record in execution and delivery roles.
• SME in Vendor Management.
• SME in Technology Program & Project Management.
• MS Office