Citi Group BANAMEX-Ops Sup Sr Supervisor - C11 CIUDAD DE MEXICO 

Mexico, Mexico City 

634121571

Responsibilities:

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations
• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.
• Analyze Operations information and make evaluative judgements to solve problems
• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures
• Identify hiring needs to ensure adequate staffing
• Serve as a backup for manager, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of related business experience including at least one-year supervisory experience
• Proficient in Microsoft Office
• Proactive leadership and motivational skills
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

1. Liderar un equipo de 7 a 10 FTE para lograr metas de desempeño individuales y de grupo.

2. Seguimiento de los indicadores finales del equipo, garantizando la calidad y eficiencia.

3. Contribuir al desarrollo de estrategias y planes operativos dentro del área de suscripción.

4. Realizar análisis de información y conocimiento de políticas y procedimientos en situaciones complicadas y únicas en materia de suscripción en conjunto con las áreas transversales: legal, Control interno y técnica.

5. Coordinación con asesores médicos.

6. Administración de proveedores (coordinación, indicadores de calidad y servicio).

7. Interacción con el banco (cliente).

8. Resolución de controversias.

9. Cumplimiento a lineamientos riesgo, control y conducta tanto internos como regulatorios.

Licenciatura o equivalente o carrera trunca en administración de empresa.

Time Type:

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