In this role, you will be responsible for:
• Managing and executing large-scale programs that span multiple departments or functions.
• Developing repeatable engagement strategies and tactics, utilizing data analytics, crafting campaigns, and creating email sequences to ensure customer product adoption and retention.
• Working with product leadership to identify areas for optimizing customer success practices, driving product adoption, and developing these into programs.
• Collaborating closely with marketing and operational teams on key initiatives and projects.
• Continuously iterating on the customer journey touchpoints to ensure a consistent and exceptional customer experience.
• Measuring and interpreting the success of adoption strategies and using these insights to refine future strategies.
• Facilitating the rollout and training of teams on new processes.To excel in this role, you should have the following attributes:
• Demonstrated experience in customer success or services teams, with a track record of leading programs in SaaS companies and/or management consulting.
• Understanding of cloud services, architectures, and best practices in security.
• Familiarity with Excel, Salesforce, and operationalizing campaigns in CS platforms.
• A strong relationship builder, capable of fostering partnerships across internal organizations and achieving consensus in the face of competing priorities.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different functions and levels.
• Exceptional problem-solving and decision-making abilities.
• Managing and executing large-scale programs that span multiple departments or functions.
• Developing repeatable engagement strategies and tactics, utilizing data analytics, crafting campaigns, and creating email sequences to ensure customer product adoption and retention.
• Working with product leadership to identify areas for optimizing customer success practices, driving product adoption, and developing these into programs.
• Collaborating closely with marketing and operational teams on key initiatives and projects.
• Continuously iterating on the customer journey touchpoints to ensure a consistent and exceptional customer experience.
• Measuring and interpreting the success of adoption strategies and using these insights to refine future strategies.
• Facilitating the rollout and training of teams on new processes.To excel in this role, you should have the following attributes:
• Demonstrated experience in customer success or services teams, with a track record of leading programs in SaaS companies and/or management consulting.
• Understanding of cloud services, architectures, and best practices in security.
• Familiarity with Excel, Salesforce, and operationalizing campaigns in CS platforms.
• A strong relationship builder, capable of fostering partnerships across internal organizations and achieving consensus in the face of competing priorities.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different functions and levels.
• Exceptional problem-solving and decision-making abilities.
• A strong inclination to act and a natural ability to navigate through ambiguity.
Basic Qualifications
• Education: Bachelor’s degree in computer science, Electrical Engineering, or equivalent work experience.
• 5+ years’ experience working in B2B SAAS company.
• 3+ years’ experience working with software development teams.
• Education: Bachelor’s degree in computer science, Electrical Engineering, or equivalent work experience.
• 5+ years’ experience working in B2B SAAS company.
• 3+ years’ experience working with software development teams.
