JPMorgan User Experience Service Design Lead Vice President 

United States, Ohio, Columbus 

633277169

As an User Experience Design Lead, Vice President in Employee Experience Design, you will be a professional expert and leader in the field of experience design, driving the development and implementation of innovative, user centric experiences across multiple products and services. We entrust you with significant autonomy and discretion, define the standard of quality and oversee service delivery within the User Experience Design group. Your deep expertise in experience design will be instrumental in shaping long-term organizational strategies, fundamentally enhancing customer experiences.

In this role, the User Experience Design Lead, Vice President will be responsible for our Employee Platform Product Designs in Global Technology. You will provide support end-to-end with a specific focus on User Interface Design and Service Experience Design. You will work closely with senior stakeholders to facilitate workshops and articulate the design work visually in journey maps to outline our current vs. future state. You will be working with designers to ensure deliverables are consistent with design languages and systems, and communicating research results to leadership.

Job responsibilities

• Conceptualize and implement user experience strategies for a variety of products and services to align with business needs to foster innovation
• Direct complex, end-to-end design projects within or across domains, craft service flow diagrams and product features, wireframes, and interactive prototypes
• Solve intricate design challenges and introduce novel methods to uplift user experiences
• Build and nurture relationships with key stakeholders and champion user-centered design principles, ensuring alignment with business goals and objectives
• Collaborate with cross-functional teams to infuse user experience design principles into product development processes and ensure cohesive and inclusive experiences

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design, interaction design, or related fields
• Demonstrated expertise in information architecture and visual design, with a portfolio of aesthetically appealing and functional digital products
• Proven track record in leading the development of innovative user experiences across various platforms and channels
• Expertise in inclusive design, accessibility guidelines, and assistive technologies, capable of creating user-friendly designs for a diverse audience
• Expert technical knowledge, with an advanced understanding of the impact of client-side technologies, APIs, and the technology stack on user experience
• Experience with generative and evaluative research methods
• Understanding of how design translates to code
• Ability to use prototyping tools to convey design intent
• Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment
• Ability to be a UX advocate and communicate with diverse stakeholders

Preferred qualifications, capabilities, and skills

• Strong Visual Design skills
• Blueprinting experience
• Exceptional skills with standard UX software such as Figma