Your role and responsibilities
- Experience in handling delivery team for Infrastructure and cloud support.
ITIL certified and ability to handle critsit. - Must have experience of SLA management, run cost management, driving operational efficiencies and client interaction/stakeholder manager during crit sit incidents or key projects.
- Technical understanding of infrastructure landscape is must and cloud knowledge is preferred
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- Ability to work on Global and local projects across multiple disciplines, Identify inter-dependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated and communicated
- Responsible for assembling project team, assigning individual responsibilities and enforcing accountability, developing and maintaining a budget and schedule to ensure timely completion of project ,Controlling and reporting progress to the Project Steering Group/Project Sponsor and escalating any issues, as appropriate, in a timely manner. Initiating corrective action where necessary in order to keep the project on track
- Proactively manage issues and mitigate risks to enable projects to stay on time, within budget, and with expected scope, Develop and Maintain Project Schedules: Incorporates regular updates from each functional team. - Should exhibit maturity is collaborating with senior members of customer team and establish effective governance.
- Maintains Project Plans: Develops, and continually updates, detailed project/program management plans. Develops work breakdown structures based on the project objectives and scope. Ensures PM methodology is adhered to.
- Manage Project Status Reporting: Prepares status reports to convey project scope, goals, milestones, budget, risk, status, change requests, and critical issues to the client and project team,Develop and Maintain Project Schedules: Incorporates regular updates from each functional team. - Should exhibit maturity is collaborating with senior members of customer team
Preferred technical and professional experience
- Project Management Professional (PMP) certification OR Agile certification OR Six Sigma certification
- Minimum 2 Cloud Certifications on AWS / Azure / GCP / IBM Cloud / OpenShift
- Drive continuous improvement and introduction of IT 'best practices' into all areas of process, metrics, and performance
