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Leadership:2. Manage all aspects of the client relationship for highest standard of seller experience.
Key job responsibilities
1. Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root cause of performance and provide actionable plans (a. operational improvements, b. product development and c. process improvement).
2. Identify key business opportunities through Voice of Seller and data analysis and manage toward a growth plan.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption etc.
5. Generate category insight and work with PM team to further scale category growth.
- 1. 5+ years relevant experience in the retail/consultancy and / or related industries, with a proven track record of managing relationships and / or projects
- 2. Exceptional interpersonal and communication skills
- 3. Strong analytical skills and ability to independently deal with tools (Salesforce, Excel, other internal tools)
- 4. Experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
- 5. Demonstrated ability to manage multiple projects - work prioritization, planning and task delegation
- 6. Proven track record of taking ownership and driving results
- 7. Strong written and verbal communication skills in both English and Chinese.
- 8. BA/BS required
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