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IBM Intern Conversion - Technical Support Professional 
Canada, Ontario, Markham 
63230671

04.09.2024

A career in means you’ll be part of a team that transforms our customer’s challenges into solutions.

Start dates for this positions are in 2025

Your primary responsibilities include:

  • Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
  • Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
  • Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
  • Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
  • Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
  • Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.


Required Technical and Professional Expertise

  • Experience with client facing roles, preferably working directly with customer issues
  • Ability to troubleshoot complex issues and provide step-by-step technical help, both written and verbal.
  • Ability to recognize and prioritize critical tasks independently


Preferred Technical and Professional Expertise

  • Experience in Databases e.g., DB2, MS SQL, Oracle
  • Experience in web deployment, CGI applications and servlets
  • Cloud providers and underlying technologies (e.g., IBM, AWS, Azure, Orchestration software)
  • Network administration
  • Container technologies (e.g., Kubernetes, Docker)