IBM Intern Conversion - Technical Support Professional 

Canada, Ontario, Markham 

63230671

Your primary responsibilities include:

• Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
• Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
• Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
• Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
• Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
• Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.

Required Technical and Professional Expertise

• Experience with client facing roles, preferably working directly with customer issues
• Ability to troubleshoot complex issues and provide step-by-step technical help, both written and verbal.
• Ability to recognize and prioritize critical tasks independently

Preferred Technical and Professional Expertise

• Experience in Databases e.g., DB2, MS SQL, Oracle
• Experience in web deployment, CGI applications and servlets
• Cloud providers and underlying technologies (e.g., IBM, AWS, Azure, Orchestration software)
• Network administration
• Container technologies (e.g., Kubernetes, Docker)