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Uber Customer Support Team Lead United States, West Virginia 632240035
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About the Role
The ideal candidate for this role should have strong interpersonal skills, excellent at time management, results-oriented and driven to manage change and performance consistently. This role also requires the candidate to work well under pressure, flexible to change and is independent to handle situations on there own with minimal supervision.
The Experience You'll Bring
- Proficiency in MS and Google Applications
- Communication: Proficiency, Pronunciation, Active Listening, Spoken English / Korean
Understanding, Vocabulary and Grammar
- Conflict Management: Knows how to handle internal and external conflicts with ensuring that they still remain professional
- Basic Project Management Skills
- People Management
- Performance Management
- Stakeholder Management
- Sales Management
Preferred Qualifications
People Management Skills: 2 years of experience. Proven ability to coach, mentor and lead people by embodying optimistic leadership. Should also be able to plan for development opportunities for team members
Project Management: Should have basic understanding of Queue mitigation concepts such as Out of Office Shrink and predicting output based on TPH. Should display deductive thinking and be familiar with concepts such as “Pareto thinking”
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
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