Citi Group LATAM Corporate Card Operations Lead 

Costa Rica 

631737485

Responsibilities

Project Management

• Develop and maintain robust, integrated project plans. Analyze project plans to identify risks and subsequently work with project team members to formulate recommendations.

• Develop program communication
• Provide project leadership to ensure successful delivery of projects through adherence to processes and tools, identification/management of risks and issues, facilitation of/participation in key meetings, engagement of stakeholders, and on-time completion of milestones and deliverables to meet and exceed customer expectations
• Drive and lead process efficiency projects that drives digitalization and automation, where applicable
• Ongoing review and development of current processes to increase efficiency.

Program Standard Compliance

• Drive adherence to processes and tools across project team including performing Quality Assurance reviews to monitor compliance to standards where applicable

• Drive policy compliance by interfacing with internal global and regional senior stakeholders, business heads, legal and compliance to retain and enhance support of the programs

Stakeholder Management

• Interact directly and develop strong relationships with nominated regional business representatives and cardholders to drive compliance and as an escalation point for issue resolution

• Lead stakeholder’s meetings to review program status and resolve issues in order to meet target deadlines

• Participate in weekly meetings with regional Client Account Service (CAS) managers to review and optimize program administration and track all Citi Commercial Cards action items through to completion
• Partnering with Global Corporate Card Manager in all Country Implementations as main contact for Supply Chain Operations (SCO) and Treasury & Trade Solutions (TTS), supporting and establishing training programs, and business list of approvers

Metrics and Reporting

• Define and monitor key performance metrics and respond quickly to any changes or deviations
• Prepare detailed status reports and related PowerPoint presentations
• Reporting of monthly and quarterly metrics, support the preparation of Citi Operating Expense Governance quarterly reporting, prepare analyses of card spend implementation and on-going management of best practices.
• Participate in weekly/monthly/quarterly program level reporting processes and reviews, including analysis and preparation of project dashboards, metrics, and materials
• Provide support to Global Travel Operations

Management Routines

• Lead/Mentor a diverse Team to ensure that processes are followed and adhered to the highest customer standards
• Grow the team members to becoming SME- Subject Matter Expert of the process
• Lead Team meetings while analyzing team skills, processes, or change gaps, mentor individuals
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Fluent in English
• 5+ years of People Management experience
• Ability to handle pressure and prioritize workload in a multicultural environment
• Advanced problem solving and decision making capabilities
• Excellent analytical, financial, organizational, project and time management skills
• Flexible, able to multi-task and work in a fast-paced and stressful environment
• Able to establish relationships with and influence all levels of management
• Confident and assertive in order to influence all levels of management and escalate issues in a clear and constructive manner
• Demonstrates a sense of ownership and responsiveness and takes the initiative to drive results every day
• Strong written and verbal communication skills are critical for this position
• Strong negotiation and presentation skills are critical for this position
• Proven track record of Customer Service experience
• Proficient technical skills covering all Microsoft Office products including Word, Excel, Access and PowerPoint

• EDUCATION

• Bachelor’s Degree/University degree
• 6+ years of professional experience, 2+ years in similar role

Time Type:

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