EY GDS Consulting_Transformation Delivery - Senior Consultant 

Philippines, Taguig 

630917487

Key Responsibilities:

1. Provide comprehensive support for clients' E-Commerce business operations and initiatives.
2. Work in tandem with global cross-functional teams to refine E-Commerce platform operations. Support the integration of new technologies and tools to enhance e-commerce capabilities.
3. Analyze technical and functional tickets to understand requirements and facilitate effective communication between client and Module teams.
4. Take ownership of unique requests related to regional specificities that fall outside the standard tracking framework.
5. Identify and address issues and obstacles faced by the subsidiary client, effectively resolving matters of low to medium complexity with the involvement of stakeholders. Possesses the autonomy to escalate situations as necessary.
6. Serve as a performance manager, partnering with Regional Offices to assist subsidiary countries in maximizing online sales and meeting performance goals.
7. Conduct regular audits of the website to detect and report any functional problems or bugs, collaborating with the technical team to resolve issues.
8. Generate and share regular and irregular reports about issues raised by client.
9. Take the lead in rolling out new features through end-to-end support, from clarifying subsidiary requirements to hyper care.
10. Participate in sales strategies and discussions with the Regional Office and subsidiary to drive growth and enhance customer experience.

Qualifications:

• At least with Bachelor’s degree
• Experience in e-commerce, online marketing, and client relationship management or project management.
• Experience with E-Commerce platform operations is a bonus.
• Must have hands-on experience with e-commerce platform - Magento (Experience with AEM, ECS or GERP are advantageous)
• Familiarity with service/ticket management tools such as Jira or Confluence.
• Familiarity with Project management tools
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills, with a talent for building rapport with clients and team members.
• Detail-oriented with a proactive approach to problem-solving and process improvement. Willing to work in shifts to support global operations.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Chance to work with a global leader in consulting services and innovative solutions.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

As a global leader in assurance, tax, transaction and consulting services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.Whenever you join, however long you stay, the

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