Cisco Switching Escalation Engineer United States, California, San Jose 630844423
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Your Impact
In this Software Engineer role, you will be part of a highly technical team that solves critical issues, and manages customer communication and virtual teams. You’ll balance hard technical skills with the soft skills required to quickly drive customer issues to closure. You'll maintain end-to-end ownership of efforts to resolve customer issues and help drive improvements in product quality by sharing the field learnings with engineering teams. It’s a very dynamic role that requires engaging with Sales/account teams, Marketing, Development, and Test teams.
Minimum Qualifications (Provide up to five (5) bullet points
* Strong passion and experience in troubleshooting, debugging complex systems and possess excellent problem-solving techniques
* Network protocols like TCP/IP, FTP, DHCP, HTTP, Multicast, Routing/switching protocols (OSPF, BGP, IS-IS, STP, VLAN, MPLS, EVPN) knowledge
Preferred Qualifications
* Self-motivated, strong sense of ownership, standout colleague
* Ability to balance multiple tasks at once and work independently with minimal managerial guidance.
* Have experience in customer deployments
* Be open to continuous learning and committed to ongoing self-improvement.
* Strong Logical Reasoning and Analytical Capabilities
* Excellent network troubleshooting skills
* Interact with various functions and teams of the product, including Development/Marketing/Sales/Accounts teams.
* Exposure to Cloud Technologies (AWS, GCP, Azure or any other cloud) is a plus
* Exposure to programming/scripting skills using one of more of the programming languages like Python, Perl, TCL is a plus
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