IBM Technology Lifecycle Services Manager 

Greece, Attica, Athens 

630350532

As a Technology Lifecycle Service Manager (TLS) you will have the opportunity to thrive in caring for the “infrastructure supporting our world”.

Required Technical and Professional Expertise

• Experience in “Support as a Service” solutions, Solutioning and Problem Analysis, as well as deep knowledge of “Proactive Support Platforms” on Clients premises.
• Experience in Operating Systems, HW & SW Support as well as Operational Services.
• Ability to analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks, as well as develop business in Technology Lifecycle Services.
• Professional communication and negotiation skills.
• Experience in leading other professionals as well as being adaptive and versatile in communicating with clients and international teams utilizing advance negotiation skills leading to solutions and successful business outcomes.
• Experience in leading international teams during client critical situations
• Proved experience leading multi-functional, multi-talented teams, working with modern edge technology, supporting special or complex projects both national and international.
• Demonstrate lead capabilities within the Organization supporting functional or unit mission.
• Capability to Influences people and organizations, in technology and business plans, including executive management.
• Fluent in English and Greek

Preferred Technical and Professional Expertise

• Expertise with Support Platforms & AI for Support
• Expertise with Support Metrics, SLAs and Reports
• Experience with modern technology in Server & Storage
• Experience with current Operating Systems and Hypervisors (ie RHEL, AIX, System I, zOS)
• Experience with escalation management systems
• Proven success in communication and personal relationship development across all levels, from engineers to CIOs
• Experience in handling finance matters (P&L) of a Technology Support