Bank Of America Assistant Vice President Production Services 

Singapore 

629956192

• Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
• Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
• Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
• Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
• Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
• Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsibilities:

• Provide technical support on Regional applications in APAC, providing in-depth technical analysis as required on varying platforms.
• Lead production support triage efforts for all impacting incidents; manage bridge line troubleshooting and appropriate team engagement; engage in technical research and troubleshooting; and escalate to next level of leadership as needed.
• Serve as a subject matter expert (SME) for an application(s) within your portfolio, have extensive knowledge of application functionalities and application flows to backend systems
• Performing root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages.
• Identify possible production failure scenarios, vulnerabilities and opportunities for improvement and take ownership of restoral or escalation to appropriate development teams
• Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates.
• Providing support for Audits (internal and external)
• Communicate clearly with all levels of management, line of business contacts, vendors and so on
• Continuous looking for improvement opportunities and drive for Operation Excellent

Required Skills:

• 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
• 3+ years of experience in technology roles in the banking and finance industry.
• Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft.
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance
• Good Team Player and willing to work on weekend.
• Manage and coordinate all activities necessary to identify root cause, initiate resolution of problems, and identify preventative actions and Requests for Change reporting
• Excellent written and verbal communication skills.
• Experience with industry standard monitoring and ticketing tools – Remedy, Splunk, Dynatrace and SiteScope
• Incident management experience and ability to manage senior stakeholders through an issue.
• Experienced in working with central bank / local clearing house technical team and local vendor is preferred.
• Ability to identify, implement ideas for enhancing the customer experience

Deasired Skills:

• Experience with Database technologies (examples Oracle and SQL server) queries to support incident resolution
• Strong technology knowledge in Operating system (like UNIX and Wintel) including strong scripting skills
• Strong payment domain knowledge is preferred.
• Additional languages (Japanese, Korean and Mandarin) an advantage