SAP Solution Advisor f/m/d Customer Experience 

Germany, Baden-Württemberg 

629930076

PURPOSE AND OBJECTIVES

The Customer Experience Solution Portfolio is designed to offer businesses an integrated approach to delivering real-time experiences to customers across all digital channels. Customers can exchange information, such as customer data, between various systems to produce a 360-degree view of the customer. The following SAP products are included in the SAP Customer Experience LoB: SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Marketing Cloud, and SAP Customer Data Cloud.

At SAP CX, we enable our customers to deliver consistent, contextual, relevant, and trusted experiences to their customers regardless of channel or device. SAP CX is all about redefining customer engagement to provide exceptional customer user experience via our solutions:

• SAP Marketing Cloud
• SAP Commerce Cloud
• SAP Sales Cloud
• SAP Service Cloud
• SAP Customer Data Cloud

Expectations & Tasks

• Responsible for highly complex/visible pre-sales and/or post-sales support of company products/systems.
• Provides advanced-level technical support to complex sales presentations and product demonstrations.
• Provides answers to customer / internal SAP team inquiries concerning advanced solution topics focusing on driving customer success and business outcomes.
• Supports regional and offshore Solution Experience teams in building demos based on customer requirements to demonstrate the application's feasibility, often requiring rapid prototyping.
• Will participate in demo system design, planning, and spec-out configuration requirements if needed.
• Quickly establishes oneself as the thought leader of the VAT and fine-tunes account strategy.
• Guides team in creating overall theme & competitive differentiation (value wedges).
• Executes vigorous dry runs on strategic deals and customer engagements.
• Effectively transitions engagement to implementation partner / Field Services.
• Is proactively sharing their knowledge with the greater PreSales community through Solution Hubs or other enterprise social media where collaboration occurs.
• Has broad knowledge of the SAP solution portfolio and the ability to cover discussions and provide a point of view across the SAP portfolio.
• Has deep knowledge of the SAP Customer Experience solution portfolio – to demonstrate many/all products within at least one central solution area.
• Knows multiple Industries and can provide Industry specific solutions, insights, and perspectives to our customers.

Experience & Language Requirements

• 3+ years of presales experience.
• 3 + years of solution specialist (or equivalent customer-facing) experience in areas appropriate to the job.
• Demonstrates 10+ successful engagements.
• Expert knowledge/expertise on end-to-end processes/solution matching.
• Experience in sales and sales processes.
• Excellent presentation and communication skills in English and German.
• Business level local language: expert.

Education

• Bachelor equivalent: minimum requirement.
• Master equivalent: optional.
• MBA / Ph.D.: optional.

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