Cisco Director Chief Staff Cisco ’ Customer Experience BU 

United States, Texas, Austin 

628402723

Application Deadline: Nov 17th 11 AM ET

What You'll Do

As Chief of Staff / Business Operations Director for the SVP/GM of Cisco’s Customer Experience business you will manage programs across the CCaaS and CPaaS organizations. In this role, you'll manage the lifecycle of vision to execution for the Customer Experience business unit through strategic planning and program management. Your key function will be enabling the execution of the strategy of the Customer Experience leadership team by ensuring an efficient operational environment for your business leaders and the organization. Strong operational enablement through processes, methodologies, tools and systems should facilitate the implementation of the strategy.

• Develop and implement policies, processes, and methodologies to build operational excellence across the organization; ensure that policies, processes, and methodologies are adhered to by leaders.
• Work with key team members to establish and remain accountable to short-term and long-term goals; lead quarterly and annual strategic planning exercises.
• Prepare and present results in Quarterly Business Outlooks (QBOs), Monthly Business Reviews (MBRs), and ongoing business reporting.
• Identify key partners, ensure alignment, and collaborate with them at all levels of the organization to foster a culture of transparency and accountability and promote open communication, host weekly Executive Leadership meetings and quarterly, organization wide All Hands meetings.
• Serve as a subject matter expert on processes, procedures, and systems and enable the organization with needed understanding and training.
• Lead and support cross-functional initiatives and projects, facilitate meetings with internal and external collaborators, acting as a trusted advisor.
• Prepare customer-facing and executive level presentations with thoughtful and well-presented content.
• To stand in for SVP/GM in exec meetings, particularly on the West Coast USA.
• Ensuring executive team is aligned on priorities and deadlines.
• Ensure SVP/GM is fully prepared for all meetings and presentations.
• Able to fully analyze and research customers, partners, executives and prepare briefings
• Overseeing Employee culture and communication activities.
• Ability to be available to work from 1 PM GMT.

Minimum Qualifications

• Bachelor’s degree and 8+ years of experience in Business Administration, Management, or a related field.
• Demonstrable experience working in an operations role with experience driving operational excellence and delivering measurable results in the customer experience market, specifically contact centers.
• Demonstrable experience with Cisco’s Go-To-Market and partner ecosystem with an understanding of AI and related cloud technologies.

Preferred Qualifications

• Master’s degree or equivalent experience.
• Track record of thriving in highly matrixed global organization.
• Ability to develop and track complex projects with multiple partners.
• Experience leading operational initiatives to improve efficiency and effectiveness.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We offer extensive employee benefits including PTO, 10 paid volunteering days, paid birthday off, 401k match with NO vesting, generous health/dental/vision benefits and much more.