Wells Fargo Senior Quality Assurance Administrator 

India, Telangana, Hyderabad 

628041285

In this role, you will:

• Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
• Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
• Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
• Assist in development and design of product specific databases
• Review and score work
• Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
• Monitor quality assurance programs and processes to identify gaps and risk assessment
• Design and conduct training for as needed
• Provide coaching to staff and track performance expectations and results
• Make final scoring decisions on disputes which impact quality results
• Interact with staff and business partners to promote team work and departmental effectiveness

Required Qualifications:

• 4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualification:

• 4 + year of Spreading or Covenant Monitoring experience to perform quality review
• Strong accountancy concepts
• Excellent communication and interpersonal skills.
• Analyze and interpret financial information.
• Good computer skills and proficiency with Microsoft applications.
• Good problem solving and analytical skills.
• Quick learner and ability to adapt to change.
• Demonstrate good team player qualities.
• Flexible to work different shifts as per the business requirement.
• Ability to set priorities, plan and organize key deliverables.
• Work independently to achieve results within time constraints.
• Demonstrates/maintainsprofessional conduct under all circumstances
• Ability to effectively communicate well with business counterparts
• Good knowledge of accounting and corporate financial accounting system.
• Good knowledge on GAAP Accounting / International Financial Reporting Standards. Ability to read & interpret financial statements.
• Training and coaching ability

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.