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Google Scaled Delivery Manager gTech Ads Customer Support 
India, Haryana, Gurugram 
626974143

04.09.2025
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 11 years of experience in a sales management consulting, sales operations, sales leadership, or related role.
  • Experience owning the output of a contact center, field operations, and tech support operation; including meeting goals and metrics.

Preferred qualifications:
  • MBA or Master's degree.
  • Experience with SQL, with the ability to identify and recommend internal process improvements.
  • Knowledge of Machine Learning and Artificial Intelligence applications in support operations.
  • Ability to interpret data, present it in a meaningful and simple manner, and drive data-based decision making.
  • Ability to manage contractual governance, operational cost management, and operations performance reviews (e.g., corrective action, continuous improvement).