Snowflake SITE COORDINATOR 

Germany, Berlin, Berlin 

626597370

You will be based in our Berlin office Mon-Fri. As a sole IT Engineer in Berlin your direct line manager is based our of London. Our EMEA IT Client Service team consists of 7 members located in our 4 main offices: London, Warsaw, Berlin, and Amsterdam. Occasional travel will be required.

• Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support of project efforts

• Work with local department managers to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs

• Provide Global support by managing tickets within our IT Service Management Ticketing System (ServiceNow) and understanding when to escalate priority issues

• Ability to follow standard operating procedures and quickly redirect problems to appropriate resources when needed

• Ability to develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support and pass them down to the Level 1 help desk

• Actively participate as a Global IT member and participate in global projects

• Demonstrated ability to manage and prioritize multiple problems and issues with minimal supervision, excellent organizational skills, a teamwork approach to work but also act independently to solve problems with necessary

• Excellent oral and written communication skills with strong interpersonal skills

• Candidate must have the basic ability to manage projects and an understanding of project methodology

• Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands

• Working knowledge of video collaboration (Zoom) and providing local A/V support

• Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls

• Responsible for maintaining local inventory accuracy and coordinating equipment

• Prepare new hire hardware for deployment

• Responsible for running weekly new hire orientation

• Troubleshoot client-side network connectivity issues

• Minimum of 8+ years experience supporting information technology infrastructure

• Minimum of 5 years experience providing executive-level support

• Strong experience with Mac OS systems at the user level

• Experience with change control policies and procedures

• Experience administering small-size corporate server rooms

• Experience with the following applications: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow

• Office 365 Administration

• Google Administration

• Jamf Administration

• Active Directory Administration

• Must be able to work a flexible schedule, including overtime and after-hours work. Must be periodically on call for after-hours support

• Onsite 5 days per week, Mon-Fri

• Both German & English speaking

• Must be able to lift 50lbs and ability to troubleshoot network issues in IDF