Bank Of America Loan Servicing Operations Sr Representative 

United States, Florida, Jacksonville 

624841313

Job Description:

Job Description:

This job is responsible for the servicing of loans. Key responsibilities include loan processing, researching, documenting loan history and responding to customers, investors or other 3rd party inquiries. Job expectations include handling moderately complex levels of transactions and providing support to senior management as needed.

Responsibilities:

• Services and processes loans, including foreclosure, mortgage, lending, and specialty loans, ensuring adherence to state and local regulatory requirements to minimize financial exposure risk.

• Performs transaction processing, loan research, and loan documentation, including loan history and activity.

• Analyzes requests and determines an appropriate course of action in accordance with guidelines and regulations for customer, investor, and other third-party inquiries.

• Provides status reporting to senior management as needed.

Required Skill Set

• Will require good working knowledge of applications used to complete task.

• Strong inbound/outbound phone skills. Customer-centric focus.

• Strong organizational and time management skills to perform multiple tasks within limited time frames.

• Perform research and balance monetary transactions.

• Excellent analytic and problem-solving skills.

• Exhibit professional demeanor in all situations. Strong team player. Ability to adapt quickly to change without negative impact to performance and/or productivity.

• Ability to work independently with minimal supervision and overtime as needed.

Desired skills:

• Proficient in Microsoft Office

• General Knowledge of Vehicle Products/Servicing

• Basic understanding of simple interest loans.

• Basic accounting skills.

• Financial/Banking/Customer Service Experience

Skills

• Attention to Detail

• Negotiation

• Problem Solving

• Written Communications

• Data Collection and Entry

• Record Keeping

• Recording/Organizing Information

• Research

• Strategic Thinking

• Decision Making

• Oral Communications