US Bank Relationship Manager UK - Enterprise Hospitality 

United Kingdom, England, London 

624622280

Working model: remote

This includes accomplishing clear expectations and objectives (short-and long-term) and together with internal stakeholders follow through our ambitious goals.

Direct line reporting:

Head of Relationship Management Europe - Corporate Hospitality

Accountabilities for your role - what are you expected to do?

• Build and maintain strong relationships with customers in Hospitality for the UK and other European geographies
• Retain and secure customers in Hospitality portfolio
• Analyse data to drive customer performance
• Hold quarterly business review meetings (QBR’s) with all customers to review performance and drive strategic objectives
• Manage negotiations with customers, work on pricing offers within the target rate of return
• Develop solutions for problems identified across customers portfolio
• Create exit barriers for customers so Elavon business is secured effectively
• Represent Elavon during meetings with customers, fairs, industry meetings
• Take part and manage projects in order to provide customers with top level of services
• Act in alignment with company policy and regulatory requirements
• Monitor and analyse relationship plan results and account activities
• Establish relationships and align with strategic partners in Hospitality industry
• Meet identified KPIs and achieve portfolio targets
• Follow the disciplines of strategic account management to ensure that all procedures and processes are followed
• Document and update actions on the customers’ accounts in CRM system
• Hold regular, weekly and monthly meetings with portfolio customers
• Hold accountability of your customer portfolios performance, and report/forecast as per business requirement.
• Embed yourself into the vertical landscape to raise your expertise and profile to existing customers and partners

The successful candidate:

• Achieves portfolio targets and optimises customer performance
• Manages all relationship management activities for clients in the assigned Hospitality portfolio and geographical region
• Establishes and maintains strong relationships with portfolio customers and industry partners
• Identifies business opportunities and mitigates risks to minimise customers’ attrition
• Identifies customer needs and pain points to advise on new products and solutions
• Negotiates effectively to secure existing business across portfolio and implements solutions to create exit barriers for clients
• Prepares documentation and acts in alignment with company policy and regulatory requirements
• Monitors and analyses relationship plan results and account activities
• Develops solutions for identified accounts.

Preferred Skills/Experience:

• Ability to establish and maintain strong relationships
• Strong understanding of all products and services applicable to Hospitality customers
• Advanced knowledge of applicable policies and procedures
• Thorough knowledge of all organization products and operations
• Strong organizational, communication and negotiation skills
• Ability to work independently and in teams
• Excellent interpersonal, verbal and written communication skills.
• Ability to work under pressure
• Result-oriented approach
• Time Management Skills

Qualifications Required to perform your Role? (experience, language, driving licence etc)

• Bachelor's degree, or equivalent work experience
• Minimum 3 years of experience in Finance or Hospitality industry
• Willingness to travel
• Experienced to pitch to senior stakeholders in large organizations
• Driving licence

The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.

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