PURPOSE AND OBJECTIVES
Beyond this, the role of the Cash Collections organization is enriched with other responsibilities as well – such as look after any accounting (e.g. EHF accounting policy), reporting, process, and tools related topics.
EXPECTATIONS AND TASKS
- - / Financialsuccess– drive attainment of Cash Flow Targets (cash collected, collection effectiveness index, DSO, dispute cycle time and % of exceptions), contribute to a positive customer experience through an effective customer segmentation and services provided; be accountable for effective and efficient delivery of daily operations; own the relationship with our customers and business partners (incl. the right level of communication, resolution of customers’ problems, de-escalation, etc.); build strong partnership with the businessmembersproviding collection and payment behavior insights to drive healthy customer relationship; improve the customer satisfaction.
- Operational success–support and driveinitiatives to improve the operational excellence in the Cash Collections organization;act asrole model for innovative and agile approaches.Overseeing daily operations ofyour customerportfolio. Identifying potential receivable risks and work on resolution. Use Continuous improvement approach to get things better. Ensure compliance with internal control systems.
- People success– You will have an atmosphere of mutual trust in a friendly and open working environment.
WORK EXPERIENCE
- Min of 5 years of professional experience.
- Previous working experience in the Finance and GFS organization (Deal Support, Order-to-Invoice, Cash Collections) is preferred.
- Very good process understanding
- Experienced in project management (participation or leading a project)
- Willingness and experience to driving solution of problems
EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES
- Excellent Customer Focus approach
- Ability to deliver daily collection calls
- Ability to work in an international environment
- Fluent English and German language skills is a must.
- Very good presentation, communication and negotiation skills.
- Innovative thinking, bringing in new ideas, constructive cooperation and incorporation of novel approaches into daily work-life.
- Resilient working attitude and ability to work under pressure.
- Decisive, pragmatic and results oriented.
- Very good MS-Office skills (Excel, Word, Power Point)
- Accounting and Collections knowledge
- Preferred SAP knowledge in FI/CO/SD/ILP/DM/CM, CRM, PRM, Cloud Reporting, Dispute Management, Collection Management, Customer Blocking Tool