Mcafee Web E 

India 

623626878

This is a remote position; however you may be required to be onsite at our Bangalore office on as-needed basis.

• You are responsible for resolving customer issues escalated to Engineering to deliver maximum customer satisfaction within defined SLAs using SOPs or working with cross functional teams.
• You should have the ability to work independently on defined tasks and escalate in a timely manner when support/assistance is required.
• Work with teams to identify manual, repetitive tasks and identify means to automate or remove them.
• You will have opportunities to develop/support internal tools that will reduce manual and repetitive tasks.
• Your programming knowledge will provide opportunities to enhance existing internal tools.
• Work on troubleshooting issues with APM tools, develop dashboards in APM, Grafana, setup and modify alerts to enable monitoring for our SRE team.

• 2 to 5 years of experience in web and ecommerce domain.
• You are an excellent problem-solver with excellent analytical skills.
• You have experience in troubleshooting problems in real-time, interacting with customers and internal support representatives to deliver maximum customer satisfaction.
• You are good at writing SQL queries and have exposure in writing SPs.
• You have knowledge of software source control systems such as ACCUREV, GIT.
• Knowledge of .net core, GoLang, Nodejs will provide opportunities for developing and enhancing internal tools and frameworks.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement