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Bank Of America Senior Operations Consultant/ Employee Readiness Lead United States, Texas, Fort Worth 622950372
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Responsibilities:
Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
Manages projects and direct activities of a team related to special initiatives
Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
Builds relationships with business partners across various Lines of Business
Manages and defines responsibilities and accountabilities for key program and projects
Required Qualifications:
5 plus years of professional experience
Bachelor’s degree or equivalent professional experience.
In depth understanding of the specific industry
Change management skilled in guiding organizations through change, ensuring smooth transitions, and overcoming resistance.
Proven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization, cross-functional teams, and across multiple work locations.
Proficiency with Microsoft Office, including intermediate or higher expertise in PowerPoint for creating impactful presentations.
Effectively manage tasks with tight deadlines and deliver high performance under pressure.
Effective communication with leadership teams involves clearly conveying ideas, providing updates, and ensuring alignment with organizational goals.
Outstanding interpersonal abilities, coupled with a strong capacity to seek input and work collaboratively with others.
Identify, solve, or escalate issues to ensure timelines are met.
Ability to work effectively both as part of a team and as an individual contributor.
Desired Qualifications:
Preferred experience in a financial center, banking oroperationsenvironment.
Data Analysis / Reporting .
Experience with process improvement approaches ( Lean , six sigma ).
Skills:
Critical Thinking
Customer and Client Focus
Decision Making
Problem Solving
Risk Management
Adaptability
Attention to Detail
Collaboration
Issue Management
Analytical Thinking
Oral Communications
Presentation Skills
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