JPMorgan Client Success Manager 

United States, Texas, Plano 

622784718

As a Client Service Senior Manager within the Commercial Bank, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm’s strategy and modernize the client experience.

Job Responsibilities

• Anticipate and manage work volumes, adhering to established policies and deadlines

• Collaborate with stakeholders to effectively resolve client issues / escalations

• Analyze and interpret client data to identify trends and develop department strategy

• Drive change initiatives, business strategy and technology enhancements programs

• Manage in dynamic, high-pressure environments and contribute to business resiliency planning

• Attract, develop and retain top talent. Coach and engage – to drive performance

• Evaluate team and individual performance to achieve business objectives. Nurture diverse and inclusive work culture

• Build and maintain a culture of trust, transparency and integrity

• Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success

• Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape

• Ensures teams proactively consult with clients using regular client relationship reviews, educating them on self-service tools and influencing adoption

Required qualifications, skills and capabilities

• Comprehensive knowledge of Treasury Services and/or Custom Card products

• Data Analytics & Change Management experience – including presenting finding

• Ability to influence others without direct supervision

• Ability to provide quantifiable management reporting & present findings

• Project Management & Execution

• Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills

• Strategic thinking with the ability to adapt to change

• Demonstrated team building skills and ability to work in a team environment

• 6+ years of client facing work experience

• Delivering Coaching and Feedback/People Management

Preferred qualifications, skills and capabilities

• Previous Team Management Experience

• Bachelor of Science or Business Administration Degree and/or 6+ years equivalent work experience

• Google G suites / Microsoft Office adept

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more

• Help the community through expansive volunteer opportunities

• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees