JPMorgan Senior Product Manager - Vice President 

United States, Delaware, Wilmington 

622650126

As a Senior Product Manager in the Chase Branded Cards organization, you will lead the product solution discovery and delivery efforts to modernize how we build Small Business Card products and capabilities. You will collaborate with top talent around the firm to deliver best in class product platforms and solutions. Your role will involve enhancing and creating new capabilities and features to improve our customer experience, scalability, reusability, resiliency, overall quality, and availability. You will work closely with design, product, data and technology leaders across our organization, to modernize not just our technology stacks but also our modes of business operations and delivery. You will conduct product solution discovery activities, define, refine requirements under agile framework, prioritize, and execute the product build with scrum teams and co-suppliers to ensure the most valuable and meaningful functionality of the product roadmap gets delivered. Your focus will be on Minimum viable product(MVP) based product releases, which results in a superior customer experience for the customers, partners and the entire business organization.

Job Responsibilities

• Understand Small Business Card product platform with UI’s, APIs, services, database and data-driven insights that deliver unique experiences across the end-to-end card customer journey
• Support the roadmap of customer experience and real time availability of data and services
• Support a product roadmap that balances stakeholder inputs and MVP releases
• Ability to story map, write user stories and contribute to the overall work in the team(s) sprints.
• Understand, coordinate, and communicate sprint, testing and implementation schedules to ensure successful technology solutions build progress aligned with business strategy and objectives
• Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues
• Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews
• Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
• Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization, resourcing, controls, readiness, and go-to-market plans
• Attend Agile SCRUM recommend events and provide guidance and feedback to team members

Required qualifications, capabilities, and skills

• Bachelor’s degree required; Masters or MBA preferred in related disciplines
• 4-8+ years of experience in product management, information technology and/or Business Operations
• 2+ years’ industry experience in analyzing/building products with digital, modern technology stacks, including, API’s, Microservices, Public cloud, etc. Mainframe experience a plus.
• Experience working in an Agile based product and software development environment including ability to work with tools such as JIRA and Confluence
• Working knowledge of Credit Card issuing or acceptance, Card Operations/Service, IT and its supporting Lines of Businesses strongly preferred
• Proven ability to manage multiple initiatives simultaneously with clear structure and clarity
• Proven work experience on mobile, web, API based applications on public cloud, data analytics, applying design thinking (client journey, UX / UI, moments of truth) and comfortable explaining target state customer experiences to technology teams through wireframes and mockups
• Ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Ability to influence and partner / collaborate to drive cross-functional teams
• Ability to productively work in a matrix management organization

Preferred qualifications, capabilities and skills

• Be a strong self-starter who can proactively engage with a virtual, cross-organizational team and demonstrate critical thinking without formal direction
• Positive, customer first, team-oriented attitude and that inspires a product first, point of view
• Possess interpersonal skills such as influence management, negotiation, and analytical/problem solving skills
• Have strong oral and written presentation skills
• Highly-organized and self-motivated who help designs customer-obsessed products, executes a product release plan, flexibly adapts to internal & market forces, and has influencing / relationship management skills.
• This person will succeed by achieving goals driven by optimal customer experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction.