JPMorgan Agent Bank Cash Network Manager 

United Kingdom, England, London 

621531883

This is a high visibility role which will require understanding of payments systems and products, project management disciplines and a partnership mindset, in order to align company priorities with the capabilities and functioning of our network provider

As a Agent Bank Network Manager - Vice President in Operations you will be responsible for the continuous regulatory and operational performance oversight of our agent bank providers and you will help to evolve our network in tandem with the overall business strategy. You will partner and liaise with key stakeholders in the Business, Operations, Compliance, Risk, Legal and the network of agent banks and FMIs. You will report directly into the regional Network Management head.

Job responsibilities

• Ensures deep understanding of cash payments systems, cash products, cash management and treasury processes, compliance with Legal and Regulatory requirements for all jurisdictions required by the Business and their clients
• Takes responsibility for completing the Due Diligence and Final Assessment Report activities for assigned markets and Agent Banks within regulatory, policy and procedural deadlines
• Identifies risks and exposures impacting JPMorgan’s LOB’s, stakeholders, and other key cross-functional partners and working across partners and stakeholders to identify solutions and mitigants
• Maintains strong relationships with the lines of business and other partners, being able to articulate the key business strategies and requirements
• Maintains deep understanding of the markets assigned and strong ability to apply knowledge to support the Business and client needs and strategies – identifying solutions and delivering required outcomes including thought leadership on market, regulatory changes and advocacy
• Performs analysis on provider and network capabilities and formulate recommendations to business partners and stakeholders
• Takes responsibility for the delivery of agent bank change in assigned markets, identified via the due diligence process, business and client needs and achieve fee reductions identified via pricing strategy
• Responds promptly and effectively to any market specific enquiries and escalations received from Businesses, Clients and Network Management colleagues and ensuring market information is communicated swiftly to the Business
• Represents Network Management in new business initiatives (NBIs), to evaluate and identify risks associated with new / prospective engagements, products or businesses
• Supports audit requirements, participate in and contribute to projects, committees and governance forums and represent J.P. Morgan at Industry level as required
• Takes responsibility for management of crisis events impacting the covered markets, communicating and coordinating activities across stakeholders and partners

Required qualifications, capabilities, and skills

• Previous experience in the payments industry with strong subject matter expertise and understanding of payments products and systems i.e. types and channels and the regulatory environment
• Strong experience in Third Party Oversight (TPO), risk, control and regulatory management
• Strong relationship management, influencing, and negotiation skills
• Strong communication, interpersonal, and project management skills
• Ability to “join the dots” and evidence good judgment under pressure
• Ability to identify and negotiate innovative solutions to challenges and issues
• Financial services background, with previous relevant experience in the industry
• Self-motivated with a strong ability to work across the global Network Management team and across J.P. Morgan, developing partnerships with the LOBs and functional areas such as Compliance, Legal, Risk and Technology
• Attention to detail combined with an ability to absorb information and develop a strategic approach
• Strong analytical skills, particularly with regard to assessing risk
• Strong team player, able to manage competing priorities and work under pressure in a dynamic business environment

Preferred qualifications, capabilities, and skills

• Previous experience working with agent banks, FMIs or non-bank financial institutions preferred
• Previous Network Management experience a plus