Monday Business Tech Support Specialist 

United States, New York, New York 

621531684

• Act as a primary point of contact for sales, customer success, and partners.
• Resolve/elevate all internal system-related issues, such as Salesforce.
• Create processes/policies where applicable.
• Document and maintain all processes into the team’s KB.
• Have a great understanding of the organization, and direct requesters to the right resource as fast as possible.
• Challenge every ad-hoc solution, and pursue the relevant teams to implement permanent solutions.
• Adhere to the team’s KPIs, from SLOs to all quality of work measurements.

• 1- 3 years experience in client-facing roles.
• Business acumen and understanding of the selling process.
• Excellent communication skills in English (written and verbal).
• Fast and independent learner.
• Analytical skills.
• Ability to quickly adapt to a continuously changing environment.
• Effectively work with cross-functional remote and local teams.
• Experience in SaaS environments - Advantage.
• SalesForce knowledge - Advantage.
• B.Sc in Industrial Engineering or a similar field - Advantage

Please note that this role is on a hybrid model.

Visa sponsorship for this role is currently not available.