PayPal GCCA Specialist Ireland, Dublin 621294837
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Job Description:
You have the potential todecision-makers who will have theand empathyrequiredto look at theirand concerns.
You alsothem fromhaving to resortto a regulatory inquiry.
to raise these observationsand root cause analysis. An investigative and curious mindset is a plus.
Your day to day:
Respond to Complaints received through all available escalation queues by using the most customer-focused servicing channel (phone, email etc.)
on escalations
Ensure 100% accuracy when completing Root Cause Analysis
Become a case owner & ensure case resolution at first touch to avoid further escalations
peersand network to get to the true root cause of
What do you need to bring:
+ years of relevant experience, including at least one year of experience in Customer ServiceorBack-officeteams,is essential
1+ years relevant experience in a Complaints environment is desirable
utilizingproper grammar and punctuation skills
Ability to communicate effectively via telephone byutilizingsoft skills, active listening, and speaking to customers
Ability to handle multiple complex and high-priority tasks simultaneously
Ability to make discretionary decisions based on research. A certain degree of creativity and latitude isrequired
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems and software applications
Preferred Qualification:
- English and a second EU language preferable
Our Benefits:
Any general requests for consideration of your skills, please
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