Amazon Sr Product Quality Manager Development 

China, Guangdong Province, Luohu District 

621084587

Key job responsibilities
• Ensure products continuously comply with Amazon’s quality, performance, reliability, as well as relevant safety and worldwide regulatory requirements
• Implement and apply Amazon.com quality systems throughout the product life cycle
• Work with stakeholders to define HPB product requirement document/specification in the planning stage of product development
• Work with suppliers, 3rd party test labs, and internal teams for quality and compliance testing.
• Proactively drive corrective action plans to lower down DPPM and raise the quality bar
• Monitor and rigorously adhere to all quality activities SLAs and ensure SLA adherence by vendors and 3rd party labs.
• Own DPPM (Defective Part Per Million) & CRR (Customer Review Rating) for responsible product categories, and proactively work with all stakeholders for resolving any quality complaints or issues
• Strive continuously to identify innovative ways to prevent quality issues leading to improved customer reviews and ratings
• Continuously analyze existing quality processes and systems and work with cross-functional teams for process improvements
• Drive scalable business solutions on product development and quality monitoring processes
• Maintain close collaboration with all internal and stakeholders, including those based in US and other worldwide Amazon offices, and provide visibility through appropriate reportsShenzhen, 44, CHN

- Bachelor’s degree in science, engineering or related discipline
- 5+ years total experience in product development or quality management in manufacturing setup, third party test agency or sourcing office of global retailer.
- Experienced in working with cross function teams, internal and external stakeholders
- Experienced in managing external stakeholders - vendors and third party agencies
- High analytical and problem-solving skills, ability to deep dive into data to identify root causes for quality failures.
- Structured thought process, ability to analyze and improve processes
- High proficiency in written and verbal English and Mandarin

- Ability to handle multiple competing priorities and deliver high quality output in tight deadlines
- CQE or Six Sigma Certification or MBA would be preferred
- Proficient in Excel, Word and other common desktop software applications. Must also be comfortable learning web applications and proprietary software
- Ability to create basic SQL queries