Amazon Technical Operations Manager 

India, Karnataka, Bengaluru 

620370628

AWS Support is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTA day in the life
• Key expectations of the AWS India Support Manager include:
• Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
• Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
• Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
• Influence Sr. Support Engineers and development teams to improve the customer support experience.
• Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
• Managing the engineers in the team effectively to keep their focus on the customers as well as develop their own career.
• Handle escalations and guide engineers to the proper teams by diving deep into the problem.
• Drives effective business and technical discussions.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• 9+ years of experience in technical support, engineering or operations environment, 4+ of which should be in managing technical teams.
• Highly motivated and passionate about technology – should have good understanding of the technology that the person is managing.
• Proven track record of driving improvement programs in the operations, engineering and support fields.
• BE/B.Tech or equivalent/higher degree preferred.
• Hands on experience in one of the technical domains –Cloud Exposure, Windows, Enterprise application, Directory Services, Basics of Networking development/programming skills

• Strong performance management experience.
• Hands on experience in one of the technical domains –Cloud Exposure, Windows, Enterprise application, Directory Services, Basics of Networking development/programming skills
• Strong verbal and written communication skills, which will be key in driving customer communication during AWS critical events.
• Proven track record of delivering results through people, business and operations management.