As Senior Process Analyst – Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing daily cash applications, preparing journal entries, filing records, and general account reconciliations. You should be flexible to work in shifts.
Your primary responsibilities include:
· Analysis of receivable accounts, investigation of entries, and pulling audit prep work.
· Involve in getting instructions, direct Debit run, rejection of Direct Debit, and Oracle updating.
· Investigate unapplied payments, rectify them, and ensure proper allocation.
· Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions.
· Adhere to client SLA's (Service Level Agreements) and timelines.
· Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C), basic accounting knowledge, and understanding of various accounting principles.
· Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.
· Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives.
· Proven experience in building and utilizing reports to analyze pertinent account information.
· Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.
· Working knowledge to identify and implement action plans and process improvements with mentorship.
· Proficient in MS Office applications and any ERP software as an end-user.
· Ambitious individual who can work under their direction towards agreed targets/goals.
· Ability to work under tight timelines and have been part of change management initiatives.
· Actively engaging in team meetings to exchange information, with a proven ability to meet both individual and business metrics.
· Enhance technical skills by attending educational workshops, reviewing publications etc.
