Citi Group Business Analysis Manager - C12 TAGUIG 

Philippines, Taguig 

620137436

Key Responsibilities:

· Acquire detailed knowledge of specific, relevant documentation pertaining to each Line of Business (LoB)

· Works with the Taxonomy Working Group to identify taxonomies that needs to be trained for Machine Learning

· Partners with Dev team and Project Managers to provide sample data sets to train the AI model for new taxonomies to be trained, as well to improve the current model to auto-classify the documents in the system

· Responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to issues in a timely manner

· Serves as escalation point for documents that are for further review, identification, and research.

· Applies a solid understanding of how the team and area integrate with others in accomplishing the Operations group's objectives.

· Ensure applicable service level agreement deadlines are met for the team's incoming volumes and requirements.

· Assumes informal/formal leadership role within the team, is involved in the coaching and training of new members and provides guidance and support to junior staff.

· Can operate with a limited level of direct supervision.

· Can exercise independence of judgement and autonomy.

· Acts as SME to senior stakeholders and /or other team members.

· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

· Demonstrated experience of clearly translating / articulating and documenting business requirements

· Ability to review and quickly interpret unfamiliar data; background in data management preferable

· Experience of working within a shared services function with a diverse client base

· Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)

· Strong knowledge of the Citi environment, understanding of products and services offered preferred

· Proven ability to interpret, anticipate and implement change

· Solid organizational skills including strong attention to detail and the ability to multi-task effectively

· Excellent communication, interpersonal and relationship building skills

· Willingness to own an issue and bring it to completion

· Good knowledge of MS Office Suite, including strong proficiency in Excel and PowerPoint

· Achieving/ Driving Results: Analytical skills for workflow, process, and systems analysis

· Execution focused, overcomes obstacles, and minimizes bureaucracy

Time Type:

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